Reverb G2: Error code 4-1 - out of the blue, been working for some time and then it does not

[jsiminski]

I have the dreaded error 4-1 problem with X570 Mobo

- USB drivers reinstallation - no results

- PCI-E Gen 3 switch - no results

- VR Headset replacement - no results

- Awaiting cable replacement - HP shipped me the new headset, but without a new cable. The headset is still under guarantee, so fingers crossed the new cable fixes the issue.

The curious thing is that the headset has been working fine since November last year, and decided to go all bonkers on me this week, after a week of break in flight simming. Bummer 😞

Earlier on I had a similar problem, but switching the cable from the MOBO to the GPU USB-c output has resolved the issue. Now - I do not know what to do. The headset stopped working when plugged into the RX6900XT's USB-C port.. The MOBO ports do not seem to recognize it at all.

Also, major thanks shall go to HP support in the UK - you guys have gone to great lengths to fix my problems.

The PC is

MSI X570 MPG Gaming MOBO

Ryzen 5900

MSI RX 6900 XT

32 gigs of G.SKILL 3600 Mhz ram

My GPU drivers are up to date. My BIOS is up to date.

Interestingly, the headset headphones work perfectly well.

[jsiminski · Accepted solution]

The cable fixed the issue! It's all good now!

[Paul_LondonLad]

For those with similar issues - Contact (call) HP Business Support and request the replacement of your current cable to the latest revision of cable (under warranty)

Explicitly ask for:
Part Number: M52188-001
Part Description: SPS-CA ACTIVE 6M BLACK /W SWITCH

This is larger and has a power switch, and 'should' resolve your issue 🙂

Photo of both cables (larger one being the newer revision of cable)