Reverb G2 Serial number is not valid.

[QPJESSE]

 I recently ordered a Reverb G2 VR headset, and I am having issues with it, it is no longer connecting to my computer, it was working fine for weeks, and I unplugged it because I needed to move my computer, and it is no longer working. The Serial number for the VR is not valid either, I need help. I need a replacement or I need this serial number validated. 


The headset was working fine yesterday, I unplugged it because I needed to move my computer, it is not recognized by my computer after doing so, Ive tried everything. I went into device manager and went into 6d and 0 for the serial number, and it is invalid.

[Irfan_06]

Hi @QPJESSE,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you have an issue with your Reverb G2 and may need advance support.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support