Reverb G2 V2 will not turn on

[Mike_D74]

Hi,

Reverb G2 will not turn on.  I've had it for about 18months.  Was working fine until a few days ago.

The HP light on the headset will not turn on.

Display is black. Headset is not recognized by pc/WMR.

Got a new cable (this is the 2nd time I had to get a cable) and still not working.

The light on the box is on.

The PC made the generic noise when you plug in device.

Other things work in the USB C port so the port works.

Windows 11 is up to date.

Graphic drivers are up to date.

Uninstalled/reinstalled WMR.

Tried the usb-c to asb-a adapter.

I'm at a loss what to try next.  

Windows 11

AMD 5800x

RTX 3080

[Irfan_06]

Hi @Mike_D74,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with Reverb G2 hardware and may need replacement.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support