Reverb G2 continuously crashes with SteamVR

[Alex1996able]

Hi!

I just bought a new Reverb G2 from the official website (Italy).

I'm coming from a Quest 2, since I wanted to do an upgrade even if that worked rather well.

Right now, I managed to have the headset working for some minutes, trying some games via SteamVR, but at the end it always crashes after a while. Specifically, it exhibits a blue screen inside the headset, and then it switches off definitively.

I read that AMD users (I have a 5950X) often have problems with the Reverb G2, and that there is the possibility to ask HP to send a new cable that may solve these kind pf issues.

Then, before going for a return, I kindly ask you what can I do to solve these issues.

Thank you very much!

[Nirvana_95]

Hi @Alex1996able 

Welcome to the HP Support Community. I see that you are facing issues with your HP Reverb G2 Virtual Reality Headset. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!

[Alodave]

I get blue screen on my headsets 90% of the time. 

it recconnects but always blue. 

please help

[Nirvana_95]

Hi @Alodave 

Welcome to the HP Support Community. I see that you are facing issues with your HP Reverb G2. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!

[Peter_B_5766]

- post removed, I started my own thread -