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Reverb G2 - random disconnects / black screen

HP Recommended
HP Reverb G2
Microsoft Windows 10 (64-bit)

I received this unit on November 21st, 2020 and have been using it almost every day since then. It has been working flawlessly until two days ago.

 

Randomly during gameplay, I will hear the Windows sound which indicates a device has been disconnected and then reconnected. In the headset, I see that my view moves erratically momentarily - it's as if the head tracking is glitching - and then the screen goes black. After a few seconds, the screen will return, but whatever application I was using has crashed. 

I have gone through all of the troubleshooting steps with customer support to no avail. To make matters worse, they will not start an RMA since I have not had the unit for 30 days. I have to call HP Connection direct during business hours. I plan on doing that today. I hope they are able to get to the bottom of this - I had an Odyssey+ which I RMA'ed once and a G1 which I had to RMA three times. I love the product from HP when it works, but something really needs to be done about quality control. 

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HP Recommended

Hi, once screen black, any message show up on your host PC, like "cable connection problem" or other error code?

Not sure if it is cable disconnection or something related with drivers, no photos for reference, so cannot judge what's the problem. but if you already call HP service, I think they will support you to fix it.

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