Reverb G2 rev1 cable problem

[Pierrelb1]

Hello 

I received my reverb G2 this morning thinking I would have the new version of the cable directly included, but I got the first gen one which is causing problems with my B550 AMD motherboard, I got everything from a blue screens to disconnections and random sound issues, floor heigh problems, etc. Only one USB port recognised the headset but with all these problems. I would like to get a working gen 2 cable but I have trouble using the HP support on the website... I am living in Portugal.

I also have problems with the controllers randomly disconnecting, and it is not a battery issue as i am still using the stock batteries included in the box. I hope it is related in some way to the cable... 

Thanks for your help,

Pierre

[Echo_Lake]

@Pierrelb1

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand that your HP Reverb G2 Virtual Reality Headset is not working correctly. If you have already performed the steps from the document HP Reverb G2 Virtual Reality Headset - Common Issues: https://support.hp.com/in-en/document/c06984162 and the issue persists, it could be a hardware failure. 

Please reach out to HP Support in your region regarding the service options for your headset. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
 

Hope this helps!              
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