Reverb G2 screen going black

[dr_zgon]

I have an issue with my G2. This started happening today when I was playing 2 different Steam vr Games: Pavlov and Contractors. Every few minutes, the left screen shuts off, and after 2 seconds, the right one goes off. Game is going on, but I have no vision for a random amount of time (5-20 seconds). Than, after a minute or two, it happens again, making it unusable.

I've read about turning volume down to 90%, which helped some people for uknown reasons, but no luck for me unfortunately.

Also tried to set the refresh rate to 60 Hz, Which surprisingly made the game run smoother, but still didn't fix my problem

[zeek086]

I have the same issue.. really noticeable playing in Boneworks and activate slow time.  It appears to be tied to loud low bass  which drives the speakers harder and maybe is depleting the power on board.  I had to turn my volume down to 85% and now is working without going black.

[praveenbv]

Hi @zeek086,

  

Welcome to the HP Support Community.  

  

Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  

  

Have a great day!  

  

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