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Microsoft Windows XP

Hello my screen is black my power button turns on but the keyboard doesn’t turn on and the usb doesn’t but the charger port and charger works how do I fix it I try changing it to monitor and I try factor rest it doesn’t work nothing change

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Hi @Shmasher,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Elohi_NR
I am an HP Employee
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