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Message 1 of 2
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Shipment haven't arrived yet

HP Recommended
HP Windows Mixed Reality VR1000nn
Microsoft Windows 10 (64-bit)

I had problem with my mixed reality, and i contacted hp.They said it's most likely a cable problem, asked for my e-mail and shipping address, and said that they will send me a new cable.

This was on 29th of January, and still didn't receive anything. How long does it take these shipments to arrive?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended




I request you to talk to HP support to check the shipment status.

They might have multiple options to help you with this.

1) Click on this link -

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.


To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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