• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎02-02-2023 06:42 PM

HP Recommended
Product: HP Pavilion 15-au030wm (Touch) (ENERGY STAR)

Someone please help me. I have been trying to figure out a way to download Sims 4 on origin for months. I just spent over an hour on hold with HP support for them to tell me they can’t help me because I can’t afford to renew my warranty right now. The error it’s showing is Microsoft Visual C++ 2015 x86 minimum runtime 14.23.27820

Category:
1 REPLY 1

‎02-03-2023 02:47 PM

HP Recommended

Hello @Kourtnie77 

Sorry to hear that you are having problems ... I would like to help you.

(1) Download and install

Microsoft Visual C++ 2015 Redistributable Update 3

 

(2) Restart Windows

(3) Try Sims

(4) Please report back

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.