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‎01-14-2020 04:53 AM

HP Recommended
Product: OMEN Accelerator

The installation guide for the full video card states:

 

b. Place the bracket on the card.
c. Tighten the captive screw on the bracket.
d. Install the non-captive screw into the bracket.

 

But my kit (without a video card) does not have this bracket. The sales box is completely sealed.

Where can I get it? Should it be included?

1 REPLY 1

‎01-16-2020 03:42 PM

HP Recommended

@ZLOnix
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did you purchase the parts from HP?
  • Have you tried contacting the place where you purchased the CARD?

Keep me posted for further assistance.

 

ECHO_LAKE
I am an HP Employee

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