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The camera on my helmet suddenly stopped working and in the game I stand still even though I shake m

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Hp Windows Mixet Reality
Microsoft Windows 10 (64-bit)

Hello, more than 3 weeks ago I bought myself an HP Windows Mixed Reality Headset, everything was fine until today, but suddenly today I turn on my helmet, go to SteamVR, shake my head, and in the game the picture is in one place, then I decide to do tracking to set up the game zone, but when I click tracking, I immediately shows that the camera is lost, what should I do ?!

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@Alexey8 Greetings from the HP Community!

  • Have you installed or updated the latest BIOS & video card drivers?

While you respond to that, here's what you need to do:

  1. Open the controller's battery cover.
  2. Press and hold the pairing button. It is located below the batteries.
  3. Press and hold the Windows button for five seconds.
  4. Release both buttons simultaneously. The process of resetting should take about 15 seconds.
  5. Pair your motion controllers with your PC.

Once done, try the below steps:

  1. Open the Mixed Reality Portal app on your PC.
  2. In the side menu click on see more.

  3. Select set up controllers.

  4. In the settings screen you now see, click add Bluetooth or other device.
  5. Open the battery door on your controllers.
  6. Press the small button below the batteries for 2 seconds until the lights flash.

  7. When the controllers appear in the list, click connect.

Now, put on your headset and make sure that they're working and tracking OK. If you don't see them as in the image above, hold down the Windows button for two seconds until it vibrates to turn them off.


Then repeat the process to turn them back on again and this should make them both appear in front of you.

Once the controllers have paired over Bluetooth the lights on the ring will stop flashing and instead stay bright and steady.


Keep me posted,

For I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

I am an HP Employee

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