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‎07-07-2021 10:09 PM

HP Recommended
Product: Reverb G2
Operating System: Microsoft Windows 10 (64-bit)

I am unable to register or open a warranty claim on an HP Reverb G2 that I purchased directly from the HP Store on March 25, 2021. I repeatedly get an error saying that the serial number is invalid.

 

The headset cable has malfunctioned and I receive Error Code 4-1 (Check your USB cable). I have gone through all of the troubleshooting steps, with no change. I have tried a cable from another HP Reverb G2 and it works fine, so I am positive the cable is defective.

 

I can provide order number information for the purchase from the HP Store upon request so you may verify the device I need warranty support.

 

Please contact me ASAP.

Category:
6 people had the same question
1 REPLY 1

‎07-23-2021 12:17 PM

HP Recommended

I have EXACTLY the same problem.  Let me know if HP contacts you please. 

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