Unable to register printer to my account Deskjet 2855e

[Amberc242]

Im having an issue trying to register my Deskjet 2855e printer to my hp smart account and because it's not registered it isn't allowing me to print anything.  It's saying that "a feature of this printer is not currently supported in the country or region of your HP account or printer model." Does anyone know a work around this? Im located in the Bahamas.

[Rachel571]

Hi @Amberc242 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support