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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN Accelerator
Microsoft Windows 10 (64-bit)

Dear Community

 

Long story short. I wanted to use my  HP Elitebook x360 830 for Gaming and bought myself the OMEN Accelerator in which I installed a ZOTAC GeForce RTX 2070 Super Edition (8GB).

I'm not a tech guy so I relied on the good experience I had in the past with HP.

But with the OMEN Accelerator I got frustrated.

 

I followed the instructions at  https://support.hp.com/us-en/document/c05573720)

But I can't connect the Accelerator to the laptop. Only once it actually worked, but wasn't displayed in the Omen App. When I disconnected it would not reconnect again.

When I tried to install the OMEN GA1-10 Accelerator firmware update I got the error below:

However in the Thunderbolt Control Center the Accelerator gets detected.

 

I look forward to finally find an answer. 

Thanks in advance. 

 

Anmerkung 2020-03-20 222242.png

 

2 REPLIES 2
HP Recommended

@bonaparte 

 

There are few generations of  HP Elitebook x360 830, which one is yours ?

 

Updated: Hang on,  you are trying to update firmware, but the firmware is for the following machines ONLY

        

  • HP Spectre Notebook PC13-v0xx series
  • HP Spectre x360 Convertible PC13-w0xx series
  • HP Spectre x360 Convertible PC 15-bl0xx
  • HP ENVY All-in-One PC 27-bxxx
  • HP ENVY Curved All-in-One PC 34-bxxx

Regards.

BH
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HP Recommended

@Banhien

I have the System Model HP EliteBook x360 830 G6,

Processor: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz, 1992 Mhz, 4 Core(s), 8 Logical Processor(s)

 

So I understand I don't need to update the firmware on my laptop?

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