Victus laptop has locked me out of windows...how to do a factory reset??? haven't even had it 2 week

[Andrena11]

I am locked out of windows on this 2 wk old laptop. little things began messing up...for 3 days I didn't have a mouse/cursor...then the bluetooth went...and now I can't get back in...

the technicians have attempted to help (once I could find someone) and the past two days I have just wept from throwing it outside.

hp technician tried to perform a factory reset and it wouldn't let them...

and now, i don't know what to do.

70 yrs old, all i wanted to do was to play World of Warcraft... i just don't know...return it??? even THAT is a hassle.

[zoey7886]

@Andrena11, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding How to Perform a Factory Reset on Your HP Victus Laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you're locked out of Windows on your HP Victus laptop and need to perform a factory reset, follow these steps:

1. Factory Reset Using HP Recovery Manager:

1. Turn On the Computer: Press the power button to turn on the laptop.
2. Access HP Recovery Manager:
   • As soon as the computer starts, continuously press the F11 key until the HP Recovery Manager screen appears.
3. Select Troubleshoot:
   • From the HP Recovery Manager screen, select Troubleshoot.
4. Select Reset Your PC:
   • Choose Reset your PC and follow the on-screen instructions.

The HP Recovery Manager will guide you through the reset process to return the laptop to its original factory state.

2. Factory Reset Using Windows Recovery Environment:

1. Turn Off and On the Computer: Turn off your computer completely.
2. Enter Windows Recovery Environment:
   • Turn on the computer and immediately press the Esc key repeatedly, about once every second, until the Startup Menu appears.
3. Press F11 for System Recovery:
   • Press the F11 key to open the System Recovery screen.
4. Choose Troubleshoot:
   • From the System Recovery screen, select Troubleshoot.
5. Select Reset this PC:
   • Select Reset this PC and then choose the option to Remove everything.
6. Follow On-Screen Instructions:
   • Follow the on-screen instructions to complete the reset process.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,