Warranty Repair Delayed over a month already

[minieggroll]

Hello,

My Reverb G2 was having an audio issue and I sent my headset in for repair in May.  The initial repair date estimate was 6/8/21 but their most recent status is simply "Waiting for Parts".  Calling in, the reps are SUPER unhelpful and say there's no ETA or anything they can do.

I've had such a poor warranty repair experience with HP.  Not sure I'll ever buy HP again if this keeps up.  Anyone else have the same issue or know what to do?  At this rate, there's no penalty for the repair dragging on for another couple months

[praveenbv · Accepted solution]

Hi@minieggroll, Welcome to the HP Support Community!

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

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Please send us a Private Message, if you aren't contacted within 4-5 business days.  

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It's been a pleasure interacting with you and I hope you have a good day ahead.