Warranty claim for my mechanical gaming keyboard HP GK320

[Ritesh242]

Dear HP Community,

I am writing to request assistance with claiming the warranty for my HP GK320 Gaming Keyboard. Despite multiple attempts to resolve this issue through various channels, I have been unable to get the help I need.

Here is a summary of my experience:

1. Customer Care Call: I initially called HP Customer Care and followed the instructions provided in the automated menu. However, the options available seemed to cater only to laptop and printer issues, with no mention of keyboards. Unable to find a relevant option, I ended the call.

2. HP Service Center: At the HP service center, I was told that they could not help me with my warranty claim either.

3. Serial Number Issue: Additionally, when I entered the serial number of my HP GK320 Gaming Keyboard on the HP website, I received a message stating "Please enter a valid serial number"

After exhausting these options, I am now reaching out to the HP Community in the hope of resolving this matter. I believe I am entitled to a warranty claim for my HP GK320 Gaming Keyboard and would greatly appreciate your guidance on how to proceed.
Please let me know what further steps I need to take to get this issue resolved. Your assistance in this matter is highly appreciated.

[zoey7886]

@Ritesh242, Welcome to the HP Support Community! We're thrilled to have you here! 

Thanks for posting your query! We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide: https://support.hp.com/hk-en/document/ish_2534210-1364541-16  It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here: https://support.hp.com/in-en/check-warranty 

We hope this helps you get back on track! 

Take care, and have an amazing day! 

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