cancel
Showing results for 
Search instead for 
Did you mean: 
J0skin
New member
1 0 0 0
Message 1 of 2
296
Flag Post

Windows Mixed Reality Setup not recognising USB 3.0

HP Recommended
Windows Mixed Reality VR1000-100nn
Microsoft Windows 10 (64-bit)

Haven't used the device in a long time but when I last used it it was functioning just fine.

Now when I load the Mixed Reality Setup all requirements are matched except for USB 3.0, even though all of my USB ports are USB 3.0. I have tried plugging the headset into every single port but none of them work.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,959 2,605
Message 2 of 2
Flag Post
HP Recommended

@J0skin,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the VR head is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c05625894

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation