X24ih monitor failure

[Elliott21]

I have an issue with my HP X24ih monitor. while i was playing on my xbox which is being displayed on this monitor via hdmi out of nowhere the monitor dies, i guess. it still produces colors and attempts to

display. but everything seems to be stretched. mind you i have never punched or hit my monitor or did anything to damage it. so i don’t understand what happened 

 

[A_Gayathri]

Hi @Elliott21,

Welcome to the HP Support Community

I understand you are facing a display issue with your HP X24ih monitor. Not to worry I will help you to get a resolution to resolve the issue.

Please try to check and  connect to a different device, change the Cables, and check it's still the same 

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!