finding someone to help with defective dock still under warranty

[gredwar]

I have a dock that is still under warranty but after trying to reach HP for several days through chat, and Phone I can't get anyone who can help its like the warranty doesnt exist if they don't acknowledge you how do you get to a person who will help this is very frustrating

[Hawks_Eye]

Hi @gredwar 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I’m really sorry you’re going through this—it’s incredibly frustrating when you’re entitled to support but can’t seem to get through to the right person. You shouldn’t have to struggle just to get the help you deserve, especially for a product that’s still under warranty. I can only imagine how exhausting it must be after days of trying.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye