cancel
Showing results for 
Search instead for 
Did you mean: 
Dulo
New member
4 2 0 0
Message 1 of 6
1,310
Flag Post

hp pavilion gaming keyboard 500 spacebar dose not work properly

HP Recommended
hp pavilion gaming keyboard 500
Microsoft Windows 10 (64-bit)

I have hp pavilion gaming keyboard 500, and when i play games and use W+A or any other letter, i can not use spacebar, it is like the keyboard is limited on two letter use, this problem is only happens in combination with w. Is there any driver to fix this problem?

5 REPLIES 5
Echo_Lake
HP Support Agent
HP Support Agent
24,841 24,797 1,152 1,186
Message 2 of 6
Flag Post
HP Recommended

@Dulo
Thank you for posting on the HP Support Community.

  • Have you tried this keyboard on different computer or laptop?
  • Have you tried with different key combination ctrl+alt delete?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Dulo
Author
New member
4 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Hi, I tried the keyboard on other devices and it has the same problem. Yes, other keyboard shortcuts work fine.The onely problem is in combination whit W.

Was this reply helpful? Yes No
Echo_Lake
HP Support Agent
HP Support Agent
24,841 24,797 1,152 1,186
Message 4 of 6
Flag Post
HP Recommended

@Dulo

Thank you for posting back. 

 

This sounds like keyboard compatibility related issue as the issue remains the same on another device

I would suggest try to use or check with a different keyboard to ensure the key combinations are working fine. This way we can isolate the issue. 

 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Dulo
Author
New member
4 2 0 0
Message 5 of 6
Flag Post
HP Recommended

yes, before this i used another keyboard for almost a year and it worked fine. I think the keyboard has a problem with the driver, I even installed the UEFi diagnostics and did a test to confirm that the keyboard was correct.

Was this reply helpful? Yes No
Echo_Lake
HP Support Agent
HP Support Agent
24,841 24,797 1,152 1,186
Message 6 of 6
Flag Post
HP Recommended

@Dulo
Thank you for posting back. 

 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation