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henry_kim
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hp reverb earphone problem is not working

hp reverb
Microsoft Windows 10 (64-bit)

hello. every one.

 

first.  i ordered to hp reverb from 2019/09/25. and received to 2019/10/02.    s/n :  [edited]      / p/n : 5QB37AA

but my Warranty date start 2019/08/16 ????     what happen??

 

and real ploblem is headset earphone is not working.  (left A thing is ok. right B is not working)

i try change right B to left. and then still right B is  not working.

 

maybe right B earphone is has manufacture problem.

 

hp reverb is all good. but i can hear half sound now.

 

this is new product. not used.

 

 

how can i this after service??

 

can i recive right B earphone module??

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HP Support Agent
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hp reverb earphone problem is not working

@henry_kim

 

Since one side not working it's likely to be a hardware issue, I would personally suggest you contact our HP Support. 

 

Click here: www.hp.com/contacthp

 

Keep me posted on further assistance. I hope that helps! 

Thank you for joining the HP Community

Have a great day ahead!

Raj1788
I am an HP Employee 

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henry_kim
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hp reverb earphone problem is not working

thanks.

 

but contact page is not working.

 

''This product is no longer serviced by HP. You can search this website for possible solutions.''

 

anything do not contact. ex) email

 

how do help contact hp?

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HP Support Agent
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hp reverb earphone problem is not working

@henry_kim

 

I have sent you a private message, to get in touch with the HP Support that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

 

Keep me posted.

 

Have a great day!

Cheers 🙂

Raj1788
I am an HP Employee 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation