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pavilion gaming keyboard 500 problem?

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pavilion gaming keyboard 500
Microsoft Windows 10 (64-bit)

hey guys when i press W + D or W + A like in all games and at the same time i press spacebar to jump it dont work i cant press them both. can i get help please?

pavilion gaming keyboard 500

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I reviewed your post and I understand that when you press more than 2 keys the 3rd key is not getting registered.


Don’t worry, I assure you I will try my best to get this sorted.


Is the keyboard connected to a desktop or a laptop computer?


I would like to inform you that your computer should also support multiple key stokes simultaneously. Having said that, I recommend you uninstall the keyboard driver from the device manager and then restart the computer and check if it helps.


Here is how it is done.


  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



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I am an HP Employee

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