the omen hp hub wont connect or recognize my omen mouses

[realunit]

my mouse wont connect to my gaming hub on omen laptop

[Hawks_Eye]

Hi @realunit 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It looks like several users have reported issues with OMEN Gaming Hub not recognizing OMEN mice on Windows 11. 

Here are some troubleshooting steps you can try: 

Steps to Fix OMEN Gaming Hub Not Recognizing OMEN Mouse

 

Step 1: Check USB Connection

• Try plugging the mouse into a different USB port.
• If using a wireless OMEN mouse, ensure the receiver is properly connected.

Step 2: Update OMEN Gaming Hub

1. Open Microsoft Store and check for updates to OMEN Gaming Hub.
2. If the app is outdated, update it and restart your laptop.

Step 3: Reinstall OMEN Gaming Hub

1. Uninstall OMEN Gaming Hub from Settings > Apps.
2. Download the latest version from HP’s official site or the Microsoft Store.
3. Restart your laptop and check if the mouse is detected.

Step 4: Update Mouse Drivers

1. Open Device Manager → Expand Mice and other pointing devices.
2. Right-click your OMEN mouse → Select Update Driver.
3. Choose Search automatically for updated driver software.

Step 5: Reset OMEN Gaming Hub

1. Open OMEN Gaming Hub.
2. Go to Settings > Reset Hub.
3. Restart the app and check if the mouse is recognized.

If none of these steps work, let me know what results you get, and I can refine the troubleshooting further!

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Take care, and have an amazing day!

Regards, 

Hawks_Eye