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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-16-2022 06:43 AM

HP Recommended
Product: OMEN by HP 40L Gaming Desktop PC GT21-0000i (392G2AV)
Operating System: Microsoft Windows 11

This morning I tried to turn on my PC regurally like I always do and it was stuck on a boot loop.

 

The lights go on and the fans start running but after 2 seconds those shut down and then it automatically happens again.

 

This pc is really new and I don't know what could fix this problem.

I remember I might have done BIOS update earlier from HP assisstant app and then couple days later this happened.

 

I tried to reset bios by taking the battery out and it did not work. 

 

I would highly appreciate if someone could help me.

This PC was not cheap 😞

 

Thank You

1 REPLY 1

‎08-16-2022 03:30 PM

HP Recommended

Hello @Ruutis 

Sorry to hear that you are having problems ... I would like to help you.

(1) Disconnect power cable

(2) Press and hold < power > button for 30 seconds

 

(3) Connect power cable

(4) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(5) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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