The HP Reverb G2 version 1 does not work with AMD systems and support refuses to fix it

[djdevin]

As said, buyer beware - do not buy the HP Reverb G2 or any HP VR headset in the future.

Support told me my pre-ordered Reverb G2 does not work with certain AMD systems as there was a defect when it was initially made.

Unfortunately it is now out of warranty, after I built an AMD system. I feel that HP should recall the Reverb G2 if it does not work as advertised. Initially, the system requirements were "Ryzen 5 or better" but the product does not work with my Ryzen 7.

Buyer beware!

[Dilip_18]

Hi@djdevin,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Reverb G2 Virtual Reality Headset. I apologize for the Inconvenience. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link - https://support.hp.com/us-en/contact-hp 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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