• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎12-20-2022 12:18 AM

HP Recommended
Product: HP Pavilion Gaming - 15-dk0269tx
Operating System: Microsoft Windows 10 (32-bit)

Hello i have a hp pavillion gaming laptop with a 144 hz display but I'm not able to access that refresh rate even from my display settings and advanced display settings and my display adapter is set to Intel uhd 630 with choice of 60 or 40 hz please help out I'm not able to solve this issue been at it for hours now

Category:
1 REPLY 1

‎12-20-2022 11:06 AM

HP Recommended

@Thej2 

 

Are you talking its screen or external screen ? Can you see the following (similar) information for internal screen ?

 

           144Hz.png

 

Actually your machine does NOT have 144Hz screen, it specs:

 

          https://support.hp.com/au-en/document/c06702794

 

Regards.

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.