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Microsoft Windows 11

The PC is bought off Amazon and it's been here with us for about a week, everything was working very well until one morning it decided to stop booting completely. I thought maybe it was a faulty power outlet or something of that nature, but after trying multiple power outlets my theory was invalidated.

It seems like the PC is trying to turn on, but the power short circuits and is not allowing the PC to maintain a constant flow of electricity, although this is just a theory of mine and I am no expert in this niche.

I included an Imgur link so you could see the video of what is actually happening to the PC.
https://i.imgur.com/H18kZt0.mp4
The red glare in the video is from my other OMEN which is standing right next to the OMEN which is currently not working.
The only way to turn off the PC after it gets into this cycle of trying to boot but failing is to remove the plug from the outlet.

The model of the PC is: OMEN GT12-1037ng
Here is the link from where it was bought: https://www.amazon.de/dp/B0937HZ491?ref=ppx_yo2ov_dt_b_product_details&th=1

Everything in the PC is original, nothing has been changed.

1 REPLY 1
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Hi @Omenproblemss 

 

I can only guess, but it looks like a faulty power supply or a bad power button. Could be the MB or any component connected to the MB. The PC is power cycling.

 

I don't think it is a short to ground. This problem would generally require disconnecting the PC from AC power to reset the power supply protection circuits. Anything is possible.

 

You could reduce the PC to a minimum configuration: Ram and CPU, no unnecessary peripherals. Try CPU graphics. Reseat the RAM and try one stick of memory, one at a time, in each memory slot.

 

I would return the new PC (about one week old) for a refund/exchange because you have a hardware problem.

 

Regards

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