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naty0789
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2 1 0 0
Message 1 of 4
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3 smart hard disk error

HP Recommended
HP Pavilion Gaming Desktop PC 690-0000i
Microsoft Windows 10 (64-bit)

GUx85x-9mga3r-gxgj2k-60vg03
smart hard disk error
the hard disk chweck has detected an iminient failure

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
145,043 68,604 22,830 35,006
Message 2 of 4
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HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05934592

 

After you replace the drive, you can with another working Windows PC and a 32 GB USB flash drive, make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC, using the HP Cloud recovery tool.

 

Here is an info link for how to use that utility.

 

https://support.hp.com/us-en/document/c06162205

 

 

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naty0789
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Message 3 of 4
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HP Recommended

ok thank you I just bought this PC on 4/20/20 so idk why is having this issue

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Paul_Tikkanen
Level 21
Level 21
145,043 68,604 22,830 35,006
Message 4 of 4
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HP Recommended

You're very welcome.

 

That must be close to a record for a hard drive failing.

 

Since your PC is presumably under warranty, you may want to contact HP and submit a support case under the warranty.

 

https://www8.hp.com/us/en/contact-hp/contact.html

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