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‎04-17-2021 11:46 PM - edited ‎04-18-2021 12:01 AM

HP Recommended
Product: OMEN 30L
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

A little over 2  months ago I bought an omen 30L gaming desktop 

general specs - 

OMEN 30L Gaming Desktop PC, NVIDIA GeForce RTX 3080 Graphics Card, 10th Generation Intel Core i9-10850K Processor, 32 GB RAM, 1 TB SSD and 2 TB Hard Drive, Windows 10 Home (GT13-0092, 2020) 750 W Platinum efficiency power supply

 

It has frozen once, shut down twice and today the monitor shut off though the pc still was running. 

Could it be a cooling problem?

Should I try connecting the monitor on a different power strip?

is there a possible issue with the power supply?

could it be a problem with the graphics card or the motherboard, if so how can I confirm that?

 

I would appreciate any  assistance on this.

1 person had the same question
1 REPLY 1

‎04-18-2021 02:33 AM

HP Recommended

Hello
if it is just the monitor and the computer are turned on again, either it is the graphics card which cuts itself, overheats in general!
Either it is the monitor
we should know if this happens in intensive use or not even
You can test the screen with another computer, at least you are sure whether it is the screen or not!
As the computer is still under warranty, you must contact the after sales service

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Windows 11 22h2 inside , user

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