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Vorton
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690-0013w Actually disable the onboard video?

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690-0013w
Microsoft Windows 10 (64-bit)

Hey folks,

Almost 2 years ago my old pc died on me and I needed to get up and running again ASAP so I bought a prebuilt (HP 690-0013w). This coming tax season I plan to upgrade my system keeping pretty much just the cpu and storage devices. The computer has been "ok" but with one very glaring issue. No matter how I try I cannot fully disable the onboard graphics and the pc still reserves 2gb ram for it. For now until I upgrade I want to figure out how to recover those 2gb.

 

I have tried disabling/uninstalling it in the device manager. Upgraded my bios directly from the HP support site and Set the GTX 1050 as the primary device in the bios. Unfortunately as far as I can tell that is the only options in the bios to do with the graphics.

 

I personally cannot think of what else to do. Any help is greatly appreciated.

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banhien
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@Vorton 

 

Your machine has AMD processor

 

         https://support.hp.com/au-en/document/c06102953

 

That is a known issue which is related to AMD processors. Please check the following article:.


                     https://support.hp.com/us-en/document/c06526774


And from Microsoft PlayReady.


                     https://www.microsoft.com/playready/overview/


Regards.

BH
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**Click the KUDOS thumb up on the left to say 'Thanks'**
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banhien
Level 19
Level 19
94,961 88,217 12,302 26,147
Message 2 of 3
Flag Post
HP Recommended

@Vorton 

 

Your machine has AMD processor

 

         https://support.hp.com/au-en/document/c06102953

 

That is a known issue which is related to AMD processors. Please check the following article:.


                     https://support.hp.com/us-en/document/c06526774


And from Microsoft PlayReady.


                     https://www.microsoft.com/playready/overview/


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

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Vorton
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Thank you for your reply. By disabling playready support I was able to free up one gig of the two that was system reserved. I will keep plugging away to see if I can get my other gig back.

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