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knight267393
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880-139 blue screen error

HP Omen 880-139
Microsoft Windows 10 (64-bit)

On starting the computer a blue screen comes up that says:

Recovery

Your PC/Device needs to be repaired

A required device isn't connected or can't be accessed. 

Error code: 0xc000000f

You'll need recovery tools.

 

I have a USB that I used before with a different error. When I try to boot from it the omen logo appears then it goes to a blue screen with a recovery manager error box with yellow triangle and 0XFFEE018. It will go no further. A y advice appreciated. 

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880-139 blue screen error

Hi:

 

I have a couple of suggestions for you, but those are all I have.

 

They will both require you have access to another windows PC with W7 or newer installed.

 

1. Your PC seems to be supported by the HP cloud recovery client utility, so try that first and see if you can make a bootable recovery drive.

 

Here's the link for how to use the cloud recovery client utility.

 

https://support.hp.com/us-en/document/c06162205

 

2. Make W10 installation media using the Media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 installs, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-880-100-desktop-pc-series/18695893

 

As long as you install the right version of W10 (in your case W10 Home), you will not need to enter the product key that is in the BIOS.

knight267393
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880-139 blue screen error

I used the  hp cloud recovery tool and booting from that I still get the recovery manager error box:

20190918_223814.jpg

If I click enter, the error message changes the last 2 digits a few times then back to the recovery page. Most recently with this message:

20190921_192522.jpg

I then downloaded the hp recovery tool hoping for better luck, but still the same. I've tested memory and hard drives on hp pc diagnostics UEFI.

Should I try the Microsoft link now?

Thanks for your help. 

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880-139 blue screen error

You're very welcome.

 

At this point, yes I would.

 

The Microsoft tool is not going to look for the recovery manager.

 

You should just be able to boot from it, and it will begin to load the W10 installation files.

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knight267393
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880-139 blue screen error

Had to use the Microsoft to get the computer to boot. Then I was able to get back to the factory state by booting from the HP recovery media I had downloaded. Thank you so much again.

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Anytime.

 

Glad to have been of assistance.

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