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HP Recommended
HP All-in-One - 24-e014
Microsoft Windows 10 (32-bit)

Please help I was scammed by a company saying they were geek squad and they con me into getting into my all in one desktop the initial local password was changed by this guy because once I was in He wanted my banking information so I disconnected the call but I didn’t know that he had changed my password that **bleep** now I never made a recovery disk because I don’t know anything about that I’m not a tech person how do I change or reset the password because I can’t get past this for screen

HP Recommended

Hey @Leoland222 


I'm sorry that this situation has happenend with you. I'll escalate your case internally.

As for scammers in the community:

Be alert for scammers who may be posing as HP support representatives, particularly those who claim to be “HP Helpdesk”.

Only call numbers from people who have a HP badge on their profile page.

If you think you have received a fake HP Support message, please report it to us by clicking on the blue "Report Inappropriate Content" button above the message in the Private Message portion of the Community.

Thank you!

Kind regards,


I work on behalf of HP.
HP Recommended

Thank you do you know how to correct this problem

HP Recommended

The easiest way to get around this would be to reinstall Windows, unfortunately this does mean that you will lose the data on the harddrive you install Windows to. In essence you'd start fresh. Although this might seem horrible, people tend to do this every once in a while just to clean up their PC. 

Alternatively, if you have access to another motherboard/PC you could get into your PC, get the M.2 SSD out (or harddrive out) attach that to the second PC to extract the important files (unless it's encrypted) then reinstall it into the system before you do a clean Windows install. Note: you might not have the required M.2 slot on an older PC and almost nobody has spare motherboards lying around. Personally I'd take the file loss and just reinstall, it's much less of a hassle compared to trying to get the M.2 drive out.

Unfortunately it's against the Community Guidelines, and to be honest I wouldn't know how myself, to discuss ways of changing that windows password. It'd be a huge security risk.

HP Recommended

we cannot help you here, regarding the password
For a user account
the only option, if you can't, is to use factory recovery, which is annoying, as it can lead to data loss
You will need to contact a computer person who, if honest, will ask for proof that the computer is yours.


 Change or reset the computer password in Windows 10

What if I forget my password? Windows 7 
How to Change or Reset Password (Windows 😎 
Reset a forgotten Microsoft account password 

 if it is for the bios, there is nothing that can be done for you here


Forgotten or Lost BIOS Password 

a system board replacement is required, and additional customer costs apply

>you will need to contact an Hp repair center or other computer service repair

Locate a service center near you

if still under warranty, you can try contacting hp directly

but there will probably be additional costs

Contact HP

Although it may be available elsewhere
It is not normal to give information to bypass a password on a public platform
anyone can abuse this, to hack into a computer, use a stolen computer, or steal someone's information
hp.rules of participation 
No posting shall include instructions or guidelines intended to circumvent or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to circumvent security measures. security.


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