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‎01-15-2019 03:14 AM

HP Recommended
Product: HP OMEN 870-244
Operating System: Microsoft Windows 10 (64-bit)

The company I worked for purchased this computer for me less than a year ago. I added an internal storage drive (WD Blue 500Gig) from my old computer that house a bunch of project files (psd, jpg, png, mostly) and a few simple programs (Aptana, ACDsee, Filezilla).

Since the minute I installed the drive, when I try to access it, either to open/save/transfer a file -or- use aptana/filezilla, it randomly siezes. I call this "stopping to think". After Omen is done "stopping to think" the drive is fully accessible.
Note: It doesn't do this every time. And, there seems to be a short window of time after it "stops to think" where it won't happen again. This delay in my work flow is infuriating.

I later added an 8TB external Seagate. It houses my Steam game library, music, movies, etc. Omen never "stops to think" when accessing this drive.

Any ideas what's going on here, or any suggestion on how I might figure out what's going on?

Thanks!

3 REPLIES 3

‎01-15-2019 06:17 AM - edited ‎01-15-2019 06:17 AM

HP Recommended

I might be barking the wrong tree but it sounds like this HDDsimply goes to sleep (spins down).

 

Check / try disabling this feature in power options

 

https://support.wdc.com/knowledgebase/answer.aspx?ID=3875

 

And also check settings under Intel RST (if you have it installed):

 

https://www.tenforums.com/attachments/drivers-hardware/13760d1425591711-guide-fix-acceleration-tab-b...

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‎01-15-2019 11:12 AM

HP Recommended

Krzemien, I tried changing the power options based on your suggestion  but it didn't work. I searched for any instand of Intel  Rapid Storage Technology on my system, but I don't have it. Searching for similar concepts lead me back around to changing the power options.

Thank you for  the thought though. It's not an avenue I'd pursued yet. And those are always valuable.

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‎01-15-2019 01:38 PM

HP Recommended

Unless the disk is faulty (and  I doubt - but did you check it with WDTools

 

https://support.wdc.com/knowledgebase/answer.aspx?h=p2&ID=940&lang=en&p=110 )

 

this - power saving settings somewhere - is the only avenue worth exploring I can think of really...

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