11-07-2019 06:56 AM
Hello I am French, I use a translator so forgive me for mistakes. I will love help from the HP community, I have my computer since February 20, 2018.
I have a huge problem with this laptop, in about 2 years it is gone I think 4 times in repairs, and on 4 times there were repairs for hard drive problems. And lately again, my hard drive still has a problem. I'm really getting tired of it. I am a student, I paid this computer about $ 800 and I had trouble with it. I had no commercial gestures and very long repair / delivery times of my laptop.
I did a test of my hard disk and here is the the failure ID is : 64MMWM-93N9RP-MFPURF-60V703
This laptop has a problem of origin, it is not possible that 4 times it is the hard drive that died. I need help, I can not afford to pay for a hard drive since the hardware warranty has expired. It's really frustrating to put in a lot of money and eventually have a failing laptop. My old computer that was not made for gaming and yet with which I played had no problem and I only paid $ 350 that date from 6 years ago. And this ordainer who dates from 2 years had only worries.
Please help me, I need this computer outside gaming, this computer also serves me to work, this year I pass the baccalaureate so I need this tool.
Once again sorry for the mistakes of English hoping that you will understand what it is happening.
11-07-2019 07:48 AM
Sorry to hear of the troubles. Nothing I can do from a forum standpoint. I can ask if there is an agent who can contact you, but again I dont know if anything can be done at this point. You really were unlucky at the hard drive fixes.
If HP cannot do anything, I would consider installing an M.2 NVMe SSD for your operating system this time. It will be so much faster and more reliable that those traditional Hard drives.
This is an example sold in France and is a good choice per cost...
I will ask if anything can be done otherwise.
Let me know if I can help with something else.
11-07-2019 09:26 AM
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