After BIOS Update, the PC does not boot anymore

[Paprikachip]

I bought this PC 1 year ago for my sister. Two days ago i was at her home and did a update for all available drivers from the HP support assistant. During the installation of the BIOS driver it asked me to do an restart. After that the PC turned on, but no monitor signal. So i thought maybe the BIOS Update is running in the background and i just don't see it (Monitor was plugged into the graphic card HDMI slot). I waited 30min but still nothing, so i turned it off (long holding the On/Off button). Turned it back on, still the same: No Monitor Signal, The PC is running!, No beep signals, No flashing LED on the On/Off Button), No keyboard (The "Num" light is NOT on) recognition.

What i already tried:

1. Unplugged all devices, removed power cable, hold On/Off 15 seconds, then just plug in the power cable

2. Used different Monitors, also plugged some in into DVI and VGA, also on the Mainboard HDMI

3. The turn on and hold "Windows +B" or "Windows+V" Buttons (I think this was useless to try because the keyboard is not active)

4. Used also different Keyboards, to make sure they are working correctly on other PC's

5. Opened the case cover and removed for some minutes the BIOS Battery

Sorry for the bad english! 🙂
I'm out of any other ideas, maybe someone can give me another hit/idea what i can try?

Thanks!

[Dilip_18 · Accepted solution]

@Paprikachip

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Gaming Pavilion PC is not booting up. It could be a hardware issue on the PC as you have tried everything from your end and the issue still persists. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!