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MSM500GAMING
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Message 1 of 3
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Solved!

After logging in, there is a black screen and cursor, and after 5-10 minutes, the desktop loads.

HP Recommended
Omen
Microsoft Windows 10 (64-bit)
I have a 1060 with the latest drivers and an i5-7400. My pc was working fine and then I downloaded the new update. Can someone help me resolve this issue?
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Accepted Solutions
Grzwacz
Level 12
Level 12
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Message 2 of 3
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HP Recommended

Hi

 

Directing you to an HP Forum thread having a solution to this issue.

 

It seems Windows 10 version 1703 does not play well with App Readiness. Your product may or may not have this service running.

 

Type or ask Cortana to open "msconfig". Open System Configuration. Select the Services tab.

 

Disable App Readiness if it appears in the Services tab.

 

Restart your PC.

 

GRzy

 

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Grzwacz
Level 12
Level 12
7,153 5,604 681 1,651
Message 2 of 3
Flag Post
HP Recommended

Hi

 

Directing you to an HP Forum thread having a solution to this issue.

 

It seems Windows 10 version 1703 does not play well with App Readiness. Your product may or may not have this service running.

 

Type or ask Cortana to open "msconfig". Open System Configuration. Select the Services tab.

 

Disable App Readiness if it appears in the Services tab.

 

Restart your PC.

 

GRzy

 

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Grzwacz
Level 12
Level 12
7,153 5,604 681 1,651
Message 3 of 3
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HP Recommended

Hi MSM500GAMING

 

HP has issued a patch for this issue.

 

You can check the list of affected HP devices here.

 

You can download the patch here.

 

You may have to enable App Readiness before applying the patch.

 

I am not sure if the patch enables App Readiness if it has been disabled. I don't have any HP PC's affected by this problem.

 

The installation instructions at the download link above don't provide guidance on this question.

 

Grzy

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