• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎01-02-2024 06:46 AM

HP Recommended
Product: HP Pavilion Gaming - 15-ec1050ax

I am experiencing a problem with my laptop's battery. It automatically shuts off after 3-5 minutes of use without being connected to a power source. After conducting a battery health check, the result indicated that the battery status is either 'Very Weak' or 'Weak.' Additionally, whenever I attempt to run PC hardware diagnostics, the process gets cancelled under the battery section.

Given these issues, I would like to know if the battery needs to be replaced. I have previously contacted HP customer support and was informed that I would receive further information via message, but I have yet to receive any communication on WhatsApp or through text messages.

Could you please guide me on how to find the appropriate battery for my model? Also, I would appreciate it if you could provide an estimate of the cost for a replacement battery. I am uncertain whether to order a new battery online or purchase it from a store. Your advice on this matter would be greatly appreciated.

Thank you for your assistance.

1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.