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HP Recommended
OMEN by HP 40L Gaming Desktop PC GT21-0000i (392G3AV)
Microsoft Windows 11

Hello,

 

I am attempting to set up my audio interface which is the Universal Audio, Apollo Twin Duo Thunderbolt and am having issues getting the PC to recognize the audio hardware interface. I've already downloaded all the necessary drivers  from UA and confirmed that this interface is compatible with Windows 11 with a StarTech Thunderbolt 3 to Thunderbolt 2 converter since there are only USB-C ports on the back of the PC. So converting USB-C (Thunderbolt 3) to Thunderebolt 2 which is the Apollo Twin input. I have downloaded all the lastest OMEN drivers and BIOs but have had no luck getting the PC to recognize the interface. I have not read anywhere that the OMEN 40L is not Thunderbolt 3 to Thunderbolt 2 compatible but I'm starting to think that might be the unfortunate case. Who anyone know?

 

Worst case, can anyone recommend a compatible audio interface for this PC from Universal Audio or a recommended audio interface in general?  

 

Truly appreciate any help!

1 REPLY 1
HP Recommended

@GhostGhunner , welcome to the Community.

 

The only suggestion that I can offer is contact StarTech's Tech Support.  They are very knowledgeable on their products and normally can tell you if their product is compatible with your computer.  I have used their Live Chat feature many times over the years.



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