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‎09-14-2024 07:09 AM

HP Recommended
Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)

My laptop battery is suddenly dead 

I wasn't having any battery related issues ( charging or drainage )

I can log in to windows when charger is plugin 

And it shows white light ( fully charged battery )

 

Category:
1 REPLY 1

‎09-14-2024 09:19 AM

HP Recommended

HP's UEFI diagnostics can test your laptop's battery as described here. Pressing F2 when powering up runs the UEFI diagnostics.  if your battery fails this test during warranty you might be able to make a claim.

The battery report is another tool that can be used to diagnose battery problems. Please run the battery report and post the summery if you wish.

You run the battery report by bringing up the administrator command window and running

powercfg/batteryreport


as shown below


BeemerBiker_0-1726327106200.png

 




After entering that explorer line you should see something like the following. You will have to click on it as it is long
https://stateson.net/docs/SP4_battery-report.html

Battery should last about 5 years but less for gaming systems. Have you done a battery calibration?

Let me know if you need more help

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