cancel
Showing results for 
Search instead for 
Did you mean: 
AKYS
New member
1 0 0 0
Message 1 of 2
185
Flag Post

Battery issues

HP Recommended
OMEN by HP - 17-an003ne
Microsoft Windows 10 (64-bit)

Hi,  my laptop is not charging the battery level is 17 present only, and it's not going more or less, and when I unplug the power cable it turns off . is this a software issue or I need to replace my battery?

1 REPLY 1
banhien
Level 19
Level 19
94,961 88,217 12,302 26,147
Message 2 of 2
Flag Post
HP Recommended

@AKYS 

 

Please try the following tests first

 

       https://support.hp.com/si-en/document/ish_2268927-1713329-16

 

You may need to replace its battery

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation