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Battery issues

HP Recommended
OMEN by HP - 17-an003ne
Microsoft Windows 10 (64-bit)

Hi,  my laptop is not charging the battery level is 17 present only, and it's not going more or less, and when I unplug the power cable it turns off . is this a software issue or I need to replace my battery?

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HP Recommended



Please try the following tests first


You may need to replace its battery



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