11-27-2018 06:02 PM
My desktop beeps every time I turn on the computer. It is like 3 long beeps followed by 3 short beeps and repeats 4 times. Meanwhile, it has red lights above the Battery area. I just bought several days ago, what should I do to fix it?
11-27-2018 06:31 PM
11-27-2018 06:34 PM
Welcome to the forum.
I am not a HP employee.
Your PC was introduced for sale last month.
A BIOS error beep cadence of 3:3 is not good.
It indicates a possible integrated or discreet graphics chip failure.
You can review the full details at this HP Support site (Link).
You have two options:
Contact HP Support (Link) for assistance.
Or return to the seller for a refund/exchange.
11-28-2018 09:08 AM
Hello i just bought the same pc you are having the problems with . Now i could be wrong but i heard that this problem might occur if your monitor is not powered on before you power on the pc. My advice would be to turn on your monitor and make sure that its fully on before powering on you pc . I just had bought this computer from best buy and a lot of people seem to be having this problem . Hope that helps
12-02-2018 12:56 PM
I bought this PC from best buy. I noticed the exact same issue - 3 long beeps then 3 short beeps while the screen is blank. However, this issue only occurs intermittently so it may be the issue with the monitor being off. I will try that. The other thought was whether it was an issue with the computer not detecting DisplayPort (since my monitor is connected via DisplayPort not HDMI).