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‎11-06-2025 09:03 AM - edited ‎11-06-2025 09:24 AM

HP Recommended

I used the correct key and the computer is still locked.  The mouse or keyboard doesn’t work so I can not click skip this drive on one of the bitlocker screens.  The boot menu isn’t recognizing the usb port so I can’t reload windows!  Help

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‎11-06-2025 10:11 AM - edited ‎11-06-2025 10:15 AM

HP Recommended

There are some problem with Bitlocker and certain versions of windows as explained here

 

HP's thoughts on bitlocker problems

 

https://support.hp.com/us-en/document/ish_6600231-6600360-16

 

Usually, the windows (?) boot process looked for a bootsector on the USB drive and if it cannot find one it just ignores the USB.  You should see the USB LED (if it has an LED) flash twice:  once when powering up and a second time when attempting to read the boot sector of the USB. 

 

let me know what happens.


Let me know what you find out.

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