Black Screen Problem

[Raf23]

I am facing a right side black screen issue , while I Start my Laptop .It is HP Victus i5 with Geforce RTX 3050 .Please any one can help .It is Hardware issue or a software issue ?

[ub6424]

Hello @Raf23 

Sorry to hear that you are having problems ... I would like to help you.

(1) Double check with external monitor connected via vga/hdmi cable. Same error pattern on external monitor ?

- Shutdown notebook

- Power off external monitor

- Connect vga/hdmi cable

- Power on external monitor

- Power on notebook

(2) Please report your results

[Raf23]

Hello thanks for your reply , tried your steps , it is working fine on the monitor screen , but at the same time showing right side black on the laptop screen . Monitor screen works ok the display is ok , but on the laptop there is black screen on the left side .

[ub6424]

Hello @Raf23 

In the simplest case the internal display cable behind the screen is no longer seated correctly. It has come loose slightly.

Recommendation and solution

In your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Always recommended] The function of the fan(s) must be checked

- The internal display cable that goes from motherboard to screen has to be checked or replaced

- The screen has to be checked or replaced

- Short circuit test

- General cleaning ...

HP warranty valid -> Contact HP Support for service repair

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

Good luck

[Raf23]

Hello thanks for the reply. The laptop is just 2 days old. Should I request for the replacement of the laptop? 

[ub6424]

Hello @Raf23 

(1) Return the notebook

(2) Switch to another model (or manufacturer) because you can decide.

Kind regards

[Raf23]

Shoul i avoid hp laptop? 

[ub6424]

Hello @Raf23 

You have a free choice ! Just go to a computer store, which has a lot of notebooks (from many manufacturers) to touch and test, and you will see what you like.

Kind regards

[Johnharper241]

The black screen of death is caused by a critical error in your computer's operating system that can happen because of a faulty device driver, a hardware defect, or a Windows software glitch. While usually fixable, finding the root cause of the black screen isn't always easy

[Grunt3]

If there out of warrantee support is anything to go by then yes avoid HP... just been quoted £500 to "repair" a HP OMEN with a broken graphics card (failed after just 2 years).