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HarryG18
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Message 1 of 2
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Black screen on desktop

Omen desktop 870-224
Microsoft Windows 10 (64-bit)
There is a problem when I start my computer the screen goes blank and the only thing that appears is my mouse cursor in safe mode I went to the run box and it said not enough memory to start windows 10 but I connected a 1gb hard drive and it still said the same issue
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Message 2 of 2
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Black screen on desktop

Greetings HarryG18,

 

Welcome to this forum.

 

I don't work for HP. I am a volunteer.

 

Please provide more detail.

 

Are you booting W10 in safe mode?

 

What happens when you boot W10 normally?

 

Connecting a 1 GB HDD has no correlation to an insufficient memory error message. Storage devices such as a HDD have no relationship to "out of memory" error messages.

 

It is impossible to help you based on the information you have provided.

 

Best regards.

 

Tom

 

 

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