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HP Recommended

Every time I start up my computer it shows a black screen with the HP logo and a loading icon, then the screen turns black for a second and then only shows the loading icon. It gets stuck on this screen. I’ve restarted the desktop many times, I’ve tried multiple things that I saw online and nothing works. I’ve had this desktop for about 10 months now.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended
I called hp customer service and had to put a whole new system on my computer with a flash drive. So, now it works 🙂

View solution in original post

3 REPLIES 3
HP Recommended

@ChelseyBro 

It is under the 1 year warranty. I will notify a moderator to assist.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
HP Recommended

your computer is quite loaded free up the space

HP Recommended
I called hp customer service and had to put a whole new system on my computer with a flash drive. So, now it works 🙂
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