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Message 1 of 4
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Black screen with new Graphics card

HP Recommended
HP Envy 700-214
Microsoft Windows 10 (64-bit)
I bought a new Radeon Rx 560 4gb I installed it to my motherboard correctly and turns on but screen is still black I can't do anything! I tried it on another pc and works perfectly!
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Level 12
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Message 2 of 4
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HP Recommended

Hi

 

Your PC shipped with a 460 watt power supply (PS). Some 560s require a 400 watt or greater PS. Some 560s require a 500 watt or greater PS.

 

I have done the following on occasion; make sure you are plugging the monitor cable into the 560 and not connecting to the the onboard graphics port.

 

Do the following prep work before you install the new graphics card:

 

Go into the BIOS.

 

Disable Secure Boot, enable Legacy Boot.

 

Exit and save changes.

 

Then enter the four character security code to verify the change at next boot.

 

Tom

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Message 3 of 4
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HP Recommended
Thank you for replying I'll try that and get back to you!
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Level 12
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6,486 6,471 611 1,431
Message 4 of 4
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HP Recommended

Hi

 

You're welcome.

 

Sounds good.

 

The suggested fixes usually work.

 

It is also a good idea to uninstall the current graphics card drivers before installing the new graphics card.

 

Tom

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