Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 3
Flag Post
HP Recommended

Black screen

Hp omen
Microsoft Windows 10 (32-bit)
Left my computer on last night and got home about 35 minutes later. Was playing WoW and when I resumed it froze, I restarted computer and now after log in I get the black screen with cursor.

I can not open task manager, it opens but then closes before it loads.

I can not boot in safe mode it just gives me the black screen there as well.

I system restored to a month ago and it still gives me black screen.

Startup repair did not work, and it gets about 30% through of reset then says it can't reset.

Any ideas what else I can do?
Level 15
Level 15
22,022 21,659 2,500 8,309
Message 2 of 3
Flag Post
HP Recommended

Black screen

@Kumora, welcome to the forum.


What is the model or product number of the Omen?  It sounds like you may have a failed video card.  I will be able to help you more when I have the requested information.


HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; 32 GB Corsair Vengeance Pro 3200 memory; MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.
New member
1 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Black screen


Welcome to the forum

You can try out a hard reset(power drain). You can do this by pressing power and mute key on the keyboard for 30 seconds.

If this does not work then you would have to try a HP Recovery from the HP recovery manager. If this fails as well you might have to get a fresh copy of win 10 OS.


Hope this works 

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation