• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Locked

‎11-22-2021 10:06 AM - edited ‎11-22-2021 10:08 AM

HP Recommended
Product: OMEN 15
Operating System: Microsoft Windows 11

I haven't used Light Studio now for a while, and it worked before, so last night I went to change out my advanced lighting for Christmas and I have this black shadow over Light Studio and I cannot click anything. I even basically just sacrificed a whole ton of files that I expected to stay (since all my other crap stayed) that I use for an application called MikuMikuDance, I now have to go through and download EVERYTHING for that application because I updated to Windows 11, thinking that might be the problem. NOPE. And not only that, it doesn't help that OMEN Light Studio has just suddenly dropped off of the Microsoft Store, so I can't see if it needs an update. What the hell gives HP? 

Category:
1 REPLY 1

‎11-24-2021 08:44 PM

HP Recommended

Please follow these steps:

  • Close Omen Gaming Hub and Light Studio in Task Manager
  • Open a Windows Explorer and paste this path: %localappdata%\
    If HPOMEN and HP_Inc folders are found, please delete both folders.

SYLee1071_0-1637811828494.png

 

  • Re-launch Omen Gaming Hub and Light Studio, and let us know if it could be fixed or not.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.